Terms of Service

Effective Date: April 30, 2026  |  Last Updated: April 30, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," or "you") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at caferiomexican.digital (the "Website"). By accessing, browsing, or otherwise using this Website, placing an order, registering an account, or engaging with any of our digital services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

Your continued use of the Website after any modifications to these Terms constitutes your acceptance of the revised Terms. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

These Terms apply to all visitors, users, registered customers, and any others who access or use the Website or services offered through it. Use of our Website is conditioned upon your full compliance with these Terms and all applicable federal, state, and local laws and regulations of the United States.

2. Description of Services

Cafe Rio operates a food service business offering fresh, Mexican-inspired cuisine including but not limited to burritos, tacos, salads, quesadillas, enchiladas, soups, and a variety of beverages and side dishes. Through our Website, we provide users with the following services:

• Online Menu Browsing: Users may browse our full menu, view item descriptions, ingredients, and nutritional information.
• Online Ordering: Users may place orders for pickup or delivery through our Website or integrated third-party platforms.
• Catering Services: Users may inquire about and place catering orders for events, corporate gatherings, and other occasions.
• Loyalty and Rewards Programs: Registered users may participate in loyalty or rewards programs as offered from time to time.
• Promotions and Offers: Users may access special promotions, discount codes, and limited-time offers announced through the Website.
• Account Management: Registered users may create and manage personal accounts to store preferences, order history, and saved payment methods.
• Customer Support: Users may contact our customer service team via the Website for assistance with orders, inquiries, or feedback.
• Newsletter and Communications: Users may opt-in to receive marketing communications, updates, and promotional materials.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our services at any time without prior notice, subject to applicable law. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

3. Eligibility

To use our Website and services, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you may only use our services with the involvement, supervision, and consent of a parent or legal guardian. By using our Website, you represent and warrant that you meet all eligibility requirements. Cafe Rio reserves the right to refuse service to anyone at its sole discretion and to terminate accounts that violate these Terms or applicable law.

You represent and warrant that all information you provide to us is accurate, current, and complete, and that you will maintain and promptly update such information as necessary to keep it accurate, current, and complete.

4. User Obligations and Prohibited Activities

4.1 User Responsibilities

By using our Website, you agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations.
• Treat our staff, representatives, and other users with respect and courtesy.
• Accept responsibility for all activities that occur under your account.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities:

• Using the Website for any unlawful, fraudulent, or malicious purpose.
• Submitting false, misleading, or fraudulent orders, payment information, or account details.
• Attempting to gain unauthorized access to our systems, servers, networks, or databases.
• Using automated tools, bots, scrapers, or similar technologies to access, extract, or collect data from the Website without our prior written consent.
• Transmitting any viruses, malware, Trojan horses, or other harmful or destructive code through the Website.
• Engaging in any activity that could disable, overburden, damage, or impair the functionality of the Website.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website without our express written permission.
• Using the Website to send unsolicited commercial communications, spam, or bulk messages.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Attempting to circumvent any security measures or access controls implemented on the Website.
• Collecting or harvesting personal information of other users from the Website.
• Using the Website in any manner that could bring disrepute to Cafe Rio or damage our brand or reputation.
• Violating any applicable federal, state, or local law, regulation, or ordinance.

Violations of these prohibitions may result in immediate termination of your account, legal action, and referral to appropriate law enforcement authorities.

5. Account Registration and Security

Certain features of our Website may require you to register for an account. When you register, you agree to provide accurate and complete information and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account.

You agree to notify Cafe Rio immediately at [email protected] if you suspect any unauthorized use of your account or any security breach. Cafe Rio will not be liable for any loss or damage arising from your failure to comply with these account security obligations.

We reserve the right to terminate or suspend your account at any time, with or without cause or notice, at our sole discretion, including but not limited to, if we believe you have violated these Terms or applicable law.

6. Orders, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items selected at the prices listed. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to unavailability of items, errors in pricing or product descriptions, or suspected fraudulent activity.

6.2 Pricing

All prices displayed on our Website are listed in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes or delivery fees unless otherwise stated. We make every effort to ensure that prices are accurate; however, in the event of a pricing error, we reserve the right to cancel any affected orders and notify you accordingly.

6.3 Payment Methods

We accept various forms of payment as displayed at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information is accurate and complete.
• You will promptly notify us of any changes to your payment information.

Payment processing is handled through secure third-party payment processors. By submitting your payment information, you consent to your information being processed in accordance with those processors' terms and privacy policies. Cafe Rio does not store full credit card numbers on its servers.

6.4 Taxes

You are responsible for all applicable taxes associated with your purchases. We will collect and remit applicable sales taxes as required by federal, state, and local law.

6.5 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature of the order. For food orders, due to the perishable nature of our products, refunds or replacements will be considered on a case-by-case basis. Please contact us at [email protected] with any concerns regarding your order.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), is the exclusive property of Cafe Rio or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and applicable trade dress law.

The Cafe Rio name, logo, trademarks, service marks, and trade dress are proprietary to Cafe Rio and may not be used in connection with any product or service that is not authorized by Cafe Rio, in any manner likely to cause confusion among consumers, or in any manner that disparages or discredits Cafe Rio.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include the right to:

• Reproduce, modify, distribute, or create derivative works based on the Content.
• Use any data mining, robots, or similar data extraction tools.
• Frame or mirror any part of the Website without our prior written consent.
• Use the Content for any commercial purpose without our prior written authorization.

Any unauthorized use of our intellectual property may violate copyright law, trademark law, and other applicable laws and could result in civil and criminal penalties.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided for your convenience and informational purposes only. Cafe Rio has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the terms of service and privacy policies of any third-party websites you visit. Cafe Rio shall not be liable for any damages or losses caused or alleged to be caused by or in connection with your use of any such third-party content, goods, or services.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE.
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES.

Cafe Rio makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content available through the Website. Any reliance you place on such information is strictly at your own risk.

Food allergies and dietary restrictions are taken seriously; however, Cafe Rio cannot guarantee that any menu item is completely free from allergens due to the shared nature of food preparation environments. Customers with severe allergies are encouraged to contact us directly before placing any order.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES, CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES.
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.
• DAMAGES ARISING FROM THE CONDUCT OF ANY THIRD PARTY ON THE WEBSITE.
• ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES.

IN NO EVENT SHALL CAFE RIO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use of the Website or services in any unauthorized manner.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Any content, information, or materials you submit, post, or transmit through the Website.
• Your negligent or willful misconduct.
• Any claims arising from your use of our food products or services where such claims result from your misrepresentation of allergies, dietary restrictions, or other relevant information.

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Cafe Rio in asserting any available defenses.

12. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

To the extent that our operations involve users located in California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which grants California residents specific rights regarding their personal information, including the right to know, the right to delete, the right to opt-out of sale, and the right to non-discrimination. For more information, please refer to our Privacy Policy.

We also comply with applicable provisions of the Federal Trade Commission Act (FTC Act) and FTC regulations governing unfair or deceptive acts or practices in commerce, including those related to online privacy and data security.

13. Food Safety and Allergen Information

Cafe Rio is committed to providing safe, high-quality food products. We comply with all applicable federal, state, and local food safety regulations, including guidelines issued by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA). Our facilities and operations are subject to regular health and safety inspections.

While we make every effort to provide accurate allergen and nutritional information on our Website, menu items and ingredients may vary by location and are subject to change. Cross-contamination with common allergens, including but not limited to gluten, dairy, nuts, soy, eggs, and shellfish, is possible in our kitchen environments. If you have specific dietary needs, allergies, or health concerns, please contact us directly at [email protected] before placing an order.

14. Governing Law and Jurisdiction

These Terms of Service, your use of the Website, and any disputes arising therefrom shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio is registered and operating, without regard to its conflict of law principles.

You agree that any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the Website shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby submit to and accept the personal jurisdiction of such courts for the purpose of litigating any such action, suit, or proceeding.

These Terms are also subject to applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), and the Children's Online Privacy Protection Act (COPPA) (15 U.S.C. §§ 6501–6506) where applicable.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website by contacting Cafe Rio directly at [email protected]. We will make good-faith efforts to resolve your concern within thirty (30) days of receiving your written notice.

15.2 Binding Arbitration

If informal resolution is unsuccessful, and except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Website or services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

The arbitration shall be conducted in the English language. The arbitrator shall have authority to award any remedy that a court of law could award, except that the arbitrator shall not have authority to award punitive or exemplary damages beyond what is permitted by applicable law.

15.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Cafe Rio agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

16. Term and Termination

These Terms shall remain in full force and effect while you use the Website or any of our services. We reserve the right, at our sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to all or any part of the Website or services for any reason.
• Suspend or terminate your account for violation of these Terms or any applicable law.
• Discontinue or modify any aspect of the Website or services at any time.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution provisions, and governing law provisions.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Please note that termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

17. Changes to Terms of Service

Cafe Rio reserves the right to modify, update, or replace these Terms of Service at any time in its sole discretion. We will provide notice of material changes by updating the "Last Updated" date at the top of this page, and, where appropriate, by sending you an email notification to the address associated with your account or by posting a prominent notice on the Website.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review this page periodically to stay informed about our current Terms. If you do not agree with the revised Terms, you must discontinue your use of the Website and services.

It is your responsibility to check these Terms regularly. Cafe Rio shall not be held liable for any failure on your part to review and understand these Terms as updated from time to time.

18. Electronic Communications

By using our Website and services, you consent to receive electronic communications from Cafe Rio. These communications may include notices about your account, order confirmations, promotional materials, and other information related to our services. You agree that all notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

If you choose to opt-in to marketing communications, you may opt-out at any time by following the unsubscribe instructions contained in any marketing email we send to you, or by contacting us directly at [email protected].

19. Severability

If any provision, clause, or portion of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator of competent authority under applicable law, including but not limited to federal law and the laws of the applicable state, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included. The parties agree that a court or arbitrator may modify the invalid provision to reflect the parties' original intent to the greatest extent possible.

20. Waiver

No failure or delay by Cafe Rio in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any further or other exercise thereof or the exercise of any other right, power, or privilege. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Cafe Rio.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, agreements, or policies published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Cafe Rio regarding the subject matter hereof.

No oral or written representation, warranty, undertaking, or statement made prior to or at the time of entering into this Agreement shall form part of this Agreement unless expressly incorporated herein.

22. Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from circumstances or causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, government actions, civil unrest, labor disputes, supply chain disruptions, power outages, internet failures, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Cafe Rio will make reasonable efforts to notify affected customers and to resume normal operations as soon as reasonably practicable.

23. Accessibility

Cafe Rio is committed to making its Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any portion of our Website, please contact us so we may assist you.

24. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, please do not hesitate to contact us. We are committed to responding to all inquiries in a timely and professional manner.